As a Functional Administrator, you ensure that systems, processes, and users are well aligned. In this practical retraining program, you will learn how organizations work with applications, data, changes, and user requests, and how you can make a difference. You will work with realistic case studies centered around AuroraCare, a mid-sized healthcare organization facing real management challenges. You will learn to analyze incidents, improve processes, conduct impact analyses, work with Jira, guide acceptance testing, and communicate effectively with stakeholders. In doing so, you will develop both fundamental technical knowledge and strong analytical and communication skills. The program combines theory with practical assignments and prepares you for an entry-level position as a junior functional administrator. Additionally, you will receive an exam voucher for the official BiSL Foundation exam from Van Haren Groep.
For example, do you work in administration, healthcare, planning, operations, or information management? Then you will learn how systems, processes, users, and data are interconnected, so you can better liaise between the operational floor and IT.
You gradually build foundational knowledge of IT systems, data, applications, management processes, and user support. You then apply this knowledge in practical case studies involving incidents, changes, acceptance testing, and process improvement.
Do you already work with user queries, applications, or tickets? This course will help you transition to functional management, with a greater focus on processes, user needs, impact analysis, and collaboration with the business.
In addition to the Business Data Analytics course, we also offer the Data Analytics with Python training on. Both courses prepare you for a career in data analysis, but the focus is different. Business Data Analytics focuses on analyzing and visualizing data in a business context, working with tools such as Power BI, Looker Studio and GA4. The Data Analytics with Python course goes a step more technical and focuses on processing and analyzing large data sets with programming languages. You'll learn how to work with SQL and Python, including libraries such as Pandas, NumPy, and Matplotlib, that allow you to perform deeper analyses and even build predictive models.
Bottom line: Business Data Analytics is perfect if you want to work directly with data within companies, without programming. Data Analytics with Python is ideal if you want to explore the technical side of data analysis and dive deeper into code. Which direction suits you best?
At Winc Academy, we combine a practical approach with personal guidance. You not only learn the theory, but you apply it directly to projects that are in line with practice. Whether you're a beginner or already experienced, we'll help you grow confidently and future-oriented as a business data analyst.
Are you looking for a different direction in IT? Be sure to take a look around at our Back-end Development retraining or the training as a Full-stack developer.
In this module, you will lay the foundation for the rest of the program. You will be introduced to functional management and the key IT and digital concepts you need to discuss systems, data, and user requirements.
You will learn about:
In this module, you will learn how IT systems within an organization collectively form a larger whole. You will look not only at a single application but at AuroraCare's entire IT landscape: systems, data flows, integrations, users, processes, and stakeholders.
You will learn, among other things:
In this module, you will learn what functional management looks like in daily practice. You will work with incidents, change requests, management processes, and decision-making within the AuroraCare case study. You will also learn how frameworks like ITIL and BiSL help to execute management activities in a structured way.
You will learn, among other things:
In this module, you will learn how to go from an isolated user report to a clear functional analysis. You will investigate what a user truly means, what context is needed, and whether a report indicates an incident, change request, information request, or underlying problem.
You will learn, among other things:
In this module, you will learn how to professionally support end-users and help them effectively use systems in their daily work. You will not only address individual questions but also recurring issues, adoption risks, resistance, and unclear instructions within the AuroraCare case study.
Key learning points include:
In this module, you'll learn to look beyond a single application or isolated notification. You'll investigate how business processes operate, which roles and systems are involved, and how information flows through the organization. This will enable you to identify bottlenecks and translate them into concrete improvement proposals within the AuroraCare case study.
You will learn, among other things:
In this module, you will learn how to use data to make better management decisions. You will work with reports, dashboards, and datasets to identify trends, bottlenecks, adoption issues, and data quality risks. This will enable you to substantiate findings with data and translate them into concrete improvement actions within the AuroraCare case study.
You will learn to:
After this retraining course, you are ready to work as an IT Service Desk Employee. A so-called “promising profession” with many opportunities (and therefore an open vacancy). You can pick up and handle tickets independently, analyze and solve problems within fixed working methods, and communicate clearly with users and colleagues.

At Winc Academy, you study entirely online, without fixed schedules or mandatory teaching times. As soon as you start, you get immediate access to our online learning environment, where you can not only find the course material, but also track your progress and easily connect with mentors and fellow students. This way, you set your own pace and learn in the way that suits you best.
We understand that retraining to IT does not always fit in with a full agenda. That's why our courses are 100% flexible: you choose where and when to study. This way, you can easily combine this course with work, family or other obligations, without sacrificing your learning experience.


At Winc Academy, you are never alone. From day one, you'll receive guidance from experienced mentors who monitor your progress and support you with personal feedback. Do you have questions? Set them up via Slack, schedule a 1-on-1 session, or spar with other students. We'll help you start your IT career with confidence.
One IT course is not just about knowledge, but above all about doing. That's why our courses are practical, so you can apply what you learn immediately. You work with the tools that are used in the field. In addition, we keep our retraining course material up to date with the latest tools and technologies, so you are always one step ahead.
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After completing your course, you will receive a Winc Academy certificate, recognized by parties such as the CRKBO and NRTO. This certificate shows that you have the knowledge and skills that employers are looking for, and increases your chances in the labor market. Many of our students start their IT careers at companies such as Randstad, Experis and local IT specialists.
Dit certificaat laat zien dat jij beschikt over de kennis en vaardigheden die werkgevers zoeken, en vergroot jouw kansen op de arbeidsmarkt. Veel van onze studenten starten hun IT-carrière bij bedrijven zoals Randstad, Experis en lokale IT-specialisten.

Yes, once you have successfully completed all final assignments, you will receive a certificate of completion from us. Additionally, you can obtain an internationally recognized BiSL certificate. With this, you can show your current or future employer what you have learned and which languages and techniques you master. Our certificate can be seen as a kind of 'guarantee'. If your employer is not satisfied, you can always come back to us, and we will help you re-acquire or improve those skills.
No, you don't need any! At Winc Academy, we always start from the beginning, so the program is accessible to everyone. What is important, however, is that you are motivated and interested. These are the most important success factors for a smooth online career change!
An IT Service Desk primarily focuses on delivering, managing, and improving IT services, such as incident management, service requests, changes, and user agreements. Functional management, on the other hand, focuses on the alignment between information provision and business needs, ensuring that systems, processes, and data function effectively for the user organization.
Make your career change financially viable! A new future in tech requires an investment, but never let funding stand in the way of your dreams! Fortunately, there are various financing options at Winc Academy. Our specialists are happy to help you find the best option. Together, we'll make your retraining attainable, read how here!
Do you receive a UWV benefit? Good news! You may be able to get funding for your IT training via the UWV training budget. The IT sector offers enormous opportunities, and the UWV is happy to support your step towards a sustainable career in tech.
You are eligible if:
Many employers like to invest in the development of their staff. Tech skills are valuable to just about any company! Our courses are practical, so that your new skills can be directly applied to the workplace.
Request a training budget if:
At the local level, there are sometimes also various options thanks to specific study vouchers. like Haaglanden Learns On whether Rijnmond training budget.
Do you live in the Haaglanden region? Take a chance! With the Haaglanden Leert Door training voucher, you can receive a subsidy of up to €3,500 for your IT training at Winc Academy.
Or do you live in the Rijnmond region? You may be able to use the Rijnmond Training Budget to finance your education.
Take the WINC test for each grant and find out if you qualify.
Are you unable to make use of other financing options? TechMeUp offers a unique solution: an interest-free loan that you only pay back when you find your new IT job! This way, you can focus on your studies without worries.
This is how you can easily apply for a TechMeUp loan:
Take the financing test and find out what the most favourable financing option is for you.