Flexible online learning
At your own time and pace
With personal guidance
As an IT Service Desk Employee, you are the first point of contact for technical questions and failures from end users. From a laptop that won't start up to printer issues or network failures: you'll learn how to help quickly and professionally. Learn how to work with tickets, prioritize incidents, SLAs, and tools like ServiceNow. You will also develop important soft skills: communicate clearly, work in a customer-oriented way and stay calm when someone is stressed. You will also dive into the world of IT Service Management (ITSM) and the ITIL® 4 framework, the standard in IT support. As an extra, this course includes an exam voucher for the official ITIL® 4 Foundation exam via PeopleCert. In short: you can obtain not one, but even two certificates.
Do you want to work in the IT sector and are you looking for a practical course that allows you to get started quickly? The IT Service Desk Employee course is a good choice if you are looking for a promising profession with many vacancies and career opportunities. You don't need any technical knowledge and you can follow the course in Dutch or English. This course is a perfect fit for:
Do you want to switch to the IT sector? You will learn the basics of IT support and develop skills that will help you start as a side entrant in a junior service desk position.
Want to find your first IT job? You learn how to work with tickets (such as ServiceNow), resolve incidents and communicate professionally with end users.
Are you already working in IT and want to expand your career towards IT service management? You will strengthen your knowledge of ITSM/ITIL, incident management and SLA agreements.
In addition to the Business Data Analytics course, we also offer the Data Analytics with Python training on. Both courses prepare you for a career in data analysis, but the focus is different. Business Data Analytics focuses on analyzing and visualizing data in a business context, working with tools such as Power BI, Looker Studio and GA4. The Data Analytics with Python course goes a step more technical and focuses on processing and analyzing large data sets with programming languages. You'll learn how to work with SQL and Python, including libraries such as Pandas, NumPy, and Matplotlib, that allow you to perform deeper analyses and even build predictive models.
Bottom line: Business Data Analytics is perfect if you want to work directly with data within companies, without programming. Data Analytics with Python is ideal if you want to explore the technical side of data analysis and dive deeper into code. Which direction suits you best?
At Winc Academy, we combine a practical approach with personal guidance. You not only learn the theory, but you apply it directly to projects that are in line with practice. Whether you're a beginner or already experienced, we'll help you grow confidently and future-oriented as a business data analyst.
Are you looking for a different direction in IT? Be sure to take a look around at our Back-end Development retraining or the training as a Full-stack developer.
After this retraining course, you are ready to work as an IT Service Desk Employee. A so-called “promising profession” with many opportunities (and therefore an open vacancy). You can pick up and handle tickets independently, analyze and solve problems within fixed working methods, and communicate clearly with users and colleagues.
At Winc Academy, you study entirely online, without fixed schedules or mandatory teaching times. As soon as you start, you get immediate access to our online learning environment, where you can not only find the course material, but also track your progress and easily connect with mentors and fellow students. This way, you set your own pace and learn in the way that suits you best.
We understand that retraining to IT does not always fit in with a full agenda. That's why our courses are 100% flexible: you choose where and when to study. This way, you can easily combine this course with work, family or other obligations, without sacrificing your learning experience.
At Winc Academy, you are never alone. From day one, you'll receive guidance from experienced mentors who monitor your progress and support you with personal feedback. Do you have questions? Set them up via Slack, schedule a 1-on-1 session, or spar with other students. We'll help you start your IT career with confidence.
One IT course is not just about knowledge, but above all about doing. That's why our courses are practical, so you can apply what you learn immediately. You work with the tools that are used in the field. In addition, we keep our retraining course material up to date with the latest tools and technologies, so you are always one step ahead.
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After completing your course, you will receive a Winc Academy certificate, recognized by parties such as the CRKBO and NRTO. This certificate shows that you have the knowledge and skills that employers are looking for, and increases your chances in the labor market. Many of our students start their IT careers at companies such as Randstad, Experis and local IT specialists.
Make your career change financially viable! A new future in tech requires an investment, but never let funding stand in the way of your dreams! Fortunately, there are various financing options at Winc Academy. Our specialists are happy to help you find the best option. Together, we'll make your retraining attainable, read how here!
Take the financing test and find out what the most favourable financing option is for you.
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Great learning experience overall, mentors provided good feedback during my FSD course and I'm likely to take another additional course with Winc if needed in my future endeavors!
I finished my Front End Dev. course here with a lot of pleasure. The mentors are very helpfull and meeting students via the slack platform is very nice. I really learned a lot and I'm feeling secure that I can change my career into something new. I would highly recommend Winc to anyone who'd like to study Front End Development. Thank you Winc!
Great learning experience, very fun and interactive ways to learn new things. The information in the courses has been updated regularly. Whenever you have questions, they get answered super quickly and also problems are resolved very quickly. You can tell the courses have been designed by people who know a lot about offering a great online user experience.
The Back-end project completed successfully. Educational and information back-end training with exercises and final tests. Winch employees assisted us at all times via Slack. Thank you
Loved diving into the online marketing course at Winc Academy! It wasn't just about learning new skills (which it totally did!) , but also about pushing myself and proving that the whole “creatives can't be analytical” thing is a myth. Seriously, this course boosted my confidence and made me curious about what else I could learn. Feeling grateful for the whole experience — it was a real gift to myself! Plus, the Winc Academy team was awesome — super helpful and encouraging. Highly recommend this course to anyone looking to level up their skills and explore new possibilities!
Winc has been a fantastic learning platform for me. The courses are well-structured, and the instructors provide clear explanations, making complex topics more understandable. The interactive and hands-on approach, especially in the coding courses like BED JS, has been incredibly helpful in reinforcing my understanding.
A course structure. Clear explanation through videos and sufficient questions and assignments for the course. Definitely recommended for anyone who wants to take a higher step in the field of data analyst.
I followed the “UX Design with Figma” course at Winc Academy. It's a very well structured course, with lots of theoretical and practical knowledge, (with additional resources to dig deeper) that can be followed in your own pace, whenever you have time or feel like doing it. All Winc Academy students are connected via the community app where you can meet people following the same course, help each other, develop together. I am using Figma now on a daily basis, both for work and for my personal use. I can only recommend it!
Winc has a nice, well-organized portal. The curriculum is also clear, with example cases, which makes the theory a bit more light-hearted. The digital system works very well, so I didn't need contact with a “physical Winc employee”. Strangely enough, I do miss that a bit afterwards. Hence not 5 but 4 stars.
Good course material, plenty of live lessons, helpful teachers and fellow students. Slack is great for connecting with each other. Constructive criticism is always taken seriously. 1 point for improvement. The time indicated in which you can study is the same for a Newby in tech or a student who is already familiar with programming languages. Six months of Full Stack development for a Newby is too short. There may be a difference in that. This is especially important for students who follow the course through the UWV, because then time is also important.
Great to learn how to program at your own pace and from home. With lots of great teaching materials and assignments.
A great course, doing it in English, took some switching but certainly not too difficult.
I am satisfied with my Back-end training at Winc. Not only was it interesting and educational, but it also gave me the skills and confidence to pursue my professional goals. I would have no hesitation in recommending this course to anyone who is serious about a career in back-end development. Thanks, Winc, for this great experience!
Many parts have been covered through this course. Working with Python was challenging but the assignments were fast. Much of the logic of what Back-End does has certainly become clearer and even more fascinating.
Professional and clear course! Afterwards, you'll have a solid basis (and more than that!) to be able to build on in your future career.
For a Front End Developer, this course expands your JavaScript skills. You need understanding of coding before entering this course. When you are making the exercises it gives you power to learn more.
Very nice and interactive learning environment, where I learned a lot about UX design and the FIGMA tool.
For people who don't have time to take a lesson, this is ideal. All courses are in English, so basic English is a must. Unfortunately, it was not indicated anywhere when registering. But everything turns out to be its own! Mentors also always answer your questions. Good luck!
You can study quietly at your own pace online from home or elsewhere, no pressure from Winc. Great help from mentors and fellow students via Slack. + Great teaching material.
I recently studied Back-End Development at Winc and it was a challenging but fun experience. The exercises and assignments were creative and engaging and provided a great learning opportunity. The mentors were nice and helpful throughout the process. Would recommend it!
For me I learned a lot. There are things I didn't know about or didn't understand enough yet. Now I feel like a follow up course Ethical hacker is something that I wanne do or take more follow-up steps.
Very good guidance and fun exercises! There is a logical structure to the course!
Great course with good content, decorated in a good and motivating way. You can study when and where it suits you, in short; recommended!
This course was very helpful in exploring the basics of UX design. The materials were understandable and clear. Thank you, Winc Academy!
It was an educational and valuable course. Good examples and lots of explanations from the lecturer. Good teaching material and support was very good. I found it very pleasant. It was an eye opener when it came to the many options you have with Power BI. The fabric covers the entire load. From beginner to advanced Power BI user, this is a useful course.
Fun fun course about ChatGPT, including humor and great information.
I took the 'Data Analytics with Python' course and am really excited about it! Before I started, I already had programming experience, but I learned all this myself. Through this course, I learned how to apply the 'better' methods from experienced programmers. All in all, very happy with the course!
Very good and patient mentors who want to help you with everything. It is certainly not an easy course, but that is also the intention. And it's healthy to put the brain to work, so if you really choose a different direction in your career, don't sit still and sign up for a course at winc academy
This course is a very in-depth look into the working of cyber security. What a person can do to increase his/her/their online security. It will make you see where you need more action. Plus links to valuable sites. I enjoyed this course and have learned a lot.
It's never too late to learn something new! And Winc Academy is the place to start. I knew nothing about programming, but now I see that I learned a lot in a few months during the course. Thanks Winc Academy.
